Returns & Refunds Policy

Contact: hello@kindlybabybrand.com

At KindlyBabyBrand, we are dedicated to providing products that help make your baby’s early meals safe, easy, and enjoyable. We are confident in the quality and effectiveness of our products and recommend using them for a minimum of 14 days before considering a return.

If you are not satisfied with your purchase for any reason after 14 days, and within our 60-Day Money Back Guarantee, please contact us at hello@kindlybabybrand.com.

Cancellation Policy

Any changes or cancellations to an order must be requested within 24 hours of placing your order. After this period, orders may have already entered processing, and changes or cancellations may not be possible. If your order is cancelled within 24 hours, refunds will be processed within 7 business days.

60-Day Money Back Guarantee

We encourage customers to try our products for at least 14 days to experience their full benefits. If you are still unsatisfied, returns can be made within 60 days from the date of purchase. Please note that shipping fees (if applicable) are non-refundable.

To initiate a return, please contact our support team via the Contact Us page or directly at hello@kindlybabybrand.com. Provide your Order Number or the Name and Email Address used to place the order to expedite the process.

Damaged Items

We take great care in packaging products to prevent damage during shipping. An item is considered damaged only if it is defective or physically broken. Minor packaging dents or cosmetic issues that do not affect the product are not considered damaged.

If your item arrives damaged, notify us within 72 hours of delivery with a clear photo of the damage at hello@kindlybabybrand.com. Eligible items will be replaced at no cost. Items damaged through normal use, wear and tear, or misuse are not eligible for refund or replacement.

Shipping & Delivery

We strive for timely delivery, but cannot be held responsible for delays outside our control, including courier or customs issues. Contact the courier directly if problems arise. KindlyBabyBrand is not responsible for lost, stolen, or delayed packages.

Incorrect Shipping Address

Customers must ensure accurate shipping addresses at checkout. Failure to notify us within 24 hours of an incorrect address means no refund or resend will be possible.

Note: We may update this Returns & Refunds Policy at any time. By purchasing or using KindlyBabyBrand products, you accept this policy.

Shipping Information – KindlyBabyBrand

Contact: hello@kindlybabybrand.com

At KindlyBabyBrand, we are proud to offer FREE shipping on all orders!

Order Processing Times

Please allow 1–3 business days for order processing and dispatch. During peak seasons, processing may extend up to 7 business days. An order is considered dispatched once handed to the shipping carrier.

Estimated Shipping Times

Delivery times depend on your location and may vary. Estimated shipping times by country:

  • 🇧🇩 Bangladesh: 3–7 business days

  • 🇺🇸 United States: 7–14 business days

  • 🇬🇧 United Kingdom: 7–14 business days

During peak seasons, holidays, or due to customs delays, delivery may take longer.

Order Changes & Accurate Shipping Details

Customers are responsible for accurate shipping details at checkout. If there are errors, email hello@kindlybabybrand.com within 24 hours. We will try to accommodate changes, but cannot guarantee modifications after this period.

Delayed Delivery

Delays may occur due to courier issues, weather, transportation disruptions, or unforeseen circumstances like product availability or payment processing. We will notify you if any delays arise but cannot guarantee delivery dates.

Lost or Stolen Packages

Once handed to the courier, KindlyBabyBrand is not responsible for lost or stolen packages. Please contact hello@kindlybabybrand.com and the courier to file claims. We will assist where possible and may offer replacements depending on the situation.

Shipping Policy Changes

KindlyBabyBrand may update this Shipping Policy at any time without prior notice. By purchasing our products, you accept the current policy and any future modifications.

We encourage reviewing this policy periodically. For questions or concerns, reach out to us at hello@kindlybabybrand.com.